In a world where the threat of fraud is constantly evolving, staying safe online is not just good practice — it’s essential. CDF recently helped identify and stop a fraud attempt on a client account that could have led to the loss of a significant amount of money. Here’s how it unfolded and what you can learn to protect your own digital security at home and at work. The power of human firewalls This situation, involving a current CDF customer, showcases a recent prevented fraud attempt: CDF received a transfer request from a registered client’s email address The transfer request involved making a payment to a new account, which the client had not previously transacted to CDF staff followed internal processes, requesting additional verification from the client When the fraudster couldn't provide further information, the staff member called the client directly This phone call revealed the email account had been compromised In this attempt, it was the human element that added the extra layer of security to an already robust internal process – it demonstrates the importance of proper security procedures when handling transfer requests, especially to new bank accounts. " Technology like emails can be compromised and used for fraud. Staying proactive, adhering to processes, and maintaining regular training is critical ," says CDF Information Security Manager, David Huang.